Privacy Policy

Last Update: 16-12-2025


Whizard ("Whizard", "we", "our", or "us") is committed to protecting the privacy and security of the personal information of our customers, partners, and visitors ("Users", "you"). This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website whizardapi.com, our applications, APIs, products, and services (collectively, the "Services").

This Privacy Policy applies to all products and services offered by Whizard and members of the Whizard corporate family.

1. Applicability & Regulatory Scope

This Privacy Policy is designed to comply with applicable data protection laws, including but not limited to:

  • The Information Technology Act, 2000 (India)
  • The European Union General Data Protection Regulation (EU GDPR 2016/679), where applicable

GDPR provisions apply only if you are located in a jurisdiction where such regulations are enforced.

2. Information Covered by This Policy

This policy covers personal information, meaning any information that can identify you directly or indirectly. It applies to:

  • Our websites and mobile applications
  • Our APIs, SaaS platforms, and Business Products
  • Communications, support interactions, and analytics

This policy does not govern how our customers or partners collect, process, or use data through our Services.

3. Information We Collect

3.1 Personal Information

We may collect personal information when you voluntarily provide it, including:

  • Name
  • Business or organization name
  • Email address
  • Phone number
  • Billing address
  • Payment and transaction details
  • Account credentials

You may browse the website anonymously; however, certain features require personal information to function.

3.2 Non-Personal Information

  • Browser type and version
  • Device information and operating system
  • IP address and approximate location
  • Referral URLs
  • Pages viewed, session duration, and navigation patterns

3.3 Cookies and Tracking Technologies

  • Improve user experience
  • Analyze usage trends
  • Enhance performance and security

You can manage cookie preferences through your browser settings. Disabling cookies may limit some functionality.

4. Business Products & Partner Data

Whizard provides Business Products (including WhatsApp Business API solutions) that enable businesses ("Partners" or "Data Controllers") to communicate with their customers.

  • Partners may share customer data (such as phone numbers) with us
  • Whizard acts as a data processor and processes such data only as instructed by the Partner
  • WhatsApp Business API approvals may involve third-party providers such as Gupshup, WATI, Sprinklr, Conversocial, or similar providers

Customers should refer to the respective Partner’s privacy policy for further details.

5. How We Use Your Information

We process personal data for the following purposes:

  • To operate, maintain, and improve our Services
  • To create and manage user accounts
  • To provide customer support and communications
  • To process payments and subscriptions
  • To monitor performance, usage, and analytics
  • To ensure platform security, fraud prevention, and compliance
  • To meet legal and regulatory obligations

Processing is based on one or more of the following legal grounds:

  • User consent
  • Contractual necessity
  • Legitimate business interests
  • Legal compliance

4. Business Products & Partner Data

Whizard provides Business Products (including WhatsApp Business API solutions) that enable businesses ("Partners" or "Data Controllers") to communicate with their customers.

  • Partners may share customer data (such as phone numbers) with us
  • Whizard acts as a data processor and processes such data only as instructed by the Partner
  • WhatsApp Business API approvals may involve third-party providers such as Gupshup, WATI, Sprinklr, Conversocial, or similar providers

Customers should refer to the respective Partner’s privacy policy for further details.

6. Sharing of Personal Information

We do not sell personal data. Information may be shared only in the following cases:

6.1 Whizard Corporate Affiliates

To provide services, support, and relevant business communications, subject to this Privacy Policy.

6.2 Authorized Users

Users authorized under your account may access information necessary to perform assigned roles.

6.3 Service Providers & Vendors

Trusted third parties assisting with:

  • Hosting and infrastructure
  • Payment processing
  • Analytics and monitoring
  • Customer support

Such providers are contractually bound to confidentiality and data protection obligations.

6.4 Legal & Regulatory Disclosure

We may disclose information where required to:

  • Comply with legal obligations
  • Enforce our Terms
  • Protect Whizard, users, or the public from harm or illegal activity

6.5 Business Transfers

In the event of a merger, acquisition, or asset sale, your information may be transferred with appropriate safeguards and notice.

7. Payment Information

Payments are processed through secure third-party payment gateways. Whizard does not store complete credit/debit card details. Payment providers process data in accordance with their respective privacy policies.

8. Data Security

We implement industry-standard technical and organizational safeguards including:

  • SSL/TLS encryption
  • Secure access controls
  • Regular security reviews

While we strive to protect your data, no system is completely secure. Transmission of information is at your own risk.

9. International Data Transfers

Your information may be processed or stored in India, the United States, Europe, or Asia. Where required, we use approved safeguards such as Standard Contractual Clauses to ensure lawful data transfers.

10. Data Retention

We retain personal data only as long as necessary to:

  • Provide Services
  • Fulfill contractual and legal obligations
  • Resolve disputes and enforce agreements

Data may be retained longer where required by law.

11. Children’s Privacy

Whizard Services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If such data is identified, it will be deleted promptly.

12. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent

Requests can be submitted to [email protected].

13. Third-Party Websites

Our Services may contain links to third-party sites. Whizard is not responsible for their privacy practices or content.

14. Policy Updates

We may update this Privacy Policy periodically. Significant changes will be communicated via email or platform notifications. Continued use of the Services constitutes acceptance of the updated policy.

15. Contact Information

For questions, concerns, or complaints regarding this Privacy Policy, please contact:

[email protected]